Help & FAQ

Welcome to the TradeVision Pro Help Center. Find answers to common questions about using the platform, features, troubleshooting, and more.

Getting Started

What is TradeVision Pro?

TradeVision Pro is a free, open-source, privacy-focused cryptocurrency charting and analysis platform. It offers professional-grade tools such as advanced charts, over 100 technical indicators, real-time data, Pine Script editor, backtesting, watchlists, alerts, and more — all without requiring registration or accounts.

Do I need to create an account?

No. TradeVision Pro operates entirely client-side. All your settings, watchlists, alerts, and saved layouts are stored locally in your browser using localStorage. Nothing is sent to any server.

How do I switch between dark and light mode?

Click the moon/sun icon in the top-right corner of the header. Your preference is automatically saved in your browser.

Features & Usage

How does real-time data work?

Market data is streamed directly to your browser via WebSocket connections from major cryptocurrency exchanges. This ensures low-latency updates without any server-side processing or storage on our end.

Can I use custom indicators with Pine Script?

Yes. The built-in Pine Script editor supports writing, editing, and applying custom indicators and strategies directly on the chart.

How do I save my watchlist or chart layout?

All changes are saved automatically in your browser's localStorage. As long as you use the same browser and device (and don't clear site data), your settings will persist.

What should I do if my saved data disappears?

This usually happens if you clear your browser cache, use private/incognito mode, or switch browsers/devices. Since data is stored locally, it cannot be recovered or synced across devices.

Troubleshooting

Charts are not loading or updating
  • Refresh the page
  • Check your internet connection
  • Disable ad blockers or extensions that might block WebSocket connections
  • Try a different browser (Chrome, Firefox, Edge recommended)
  • Some networks (corporate/school) may block WebSocket ports — try a different network
Ads are blocking part of the interface

Ads help keep the platform free. We strive for non-intrusive placement. If an ad overlaps content, try refreshing or use an ad blocker (note: this may affect site functionality or loading).

The site is slow or unresponsive

TradeVision Pro is optimized for modern browsers. Close unused tabs, ensure your device has sufficient resources, and use the latest version of your browser for best performance.

Privacy & Security

Is my data safe?

Yes. No personal information is collected or transmitted. All user preferences stay on your device. The only third-party interaction is with Google AdSense (for ads) and public exchange APIs (for market data).

Support

How can I report a bug or request a feature?

Open an issue on our GitHub repository: github.com/Mrcutekiller/tradevisionpro/issues
Or email us directly at mwanza.wambua81@gmail.com.

Can I contribute to the project?

Absolutely! TradeVision Pro is open source under the MIT license. Submit pull requests, improve documentation, or suggest enhancements on GitHub.

Thank you for using TradeVision Pro. We're continuously working to improve the platform based on community feedback.